LiveChat is a chatbot to make it easy for sales reps to connect with customers on a website. Online help is designed to grab a visitor who decides to close the site as quickly as possible. The service makes it easy to customize and rebrand the chat window, out-of-the-box templates and traffic monitoring are available. There is real-time tracking of visitors and capture in those moments when there is a loss of interest in the resource.
LiveChat is available in more than 30 languages, including English. The service is compatible with Internet Explorer, Firefox, Google Chrome, Opera, Safari and other browsers.
List of LiveChat features
Agent application:
- Control chats conducted by other agents;
- Request and manage a client’s remote desktop;
- Actively invite customers using standard and personalized invites;
- Communicating with other agents and assisting in the sales process;
- History of previous chats with a specific customer;
- Referring the customer to other agents;
- Organizing conferences and inviting other available agents;
- Notifications of incoming chats and conferences;
- Customer details, including location page and geo-location;
- Conversations with an unlimited number of customers;
- Queuing of customers;
- Ban intrusive visitors;
- Real-time spell checking with support for custom dictionaries.
Web-based client application:
- Chat using a browser or mobile device;
- Agent typing indicator;
- Request a call from the agent;
- Printing a chat log;
- Sending the chat window to an email address;
- Saving the log to a local disk;
- Agent evaluation;
- Agent response notifications with audio notification.
Interesting facts
- LiveChat was founded in 2002 and is based in Warsaw, Poland.
- By 2021, LiveChat served more than 30,000 companies from over 150 countries.
- LiveChat is not just a chat tool: it also provides analytics that help companies understand the behavior and needs of their customers.
- One of the unique aspects of LiveChat is its integrations. The platform can integrate with many other tools such as CRM, email marketing tools, and many others.
- To support users, the company provides a 24-hour support team, which is a great advantage for many companies operating in different time zones.
- In 2018, LiveChat launched its academy with free courses for those who want to improve their customer service skills.
- LiveChat is constantly researching customer service and publishing its findings to help companies improve their customer service strategies.